Technician Takeover: Enrique Turpin
2020 brought us many hurdles to work through and our field staff never lost sight of their priorities. Thankfully, some things never change. Our technicians and installers did not lose their passion for working with our customers. They continued to enjoy installing new garage door designs and repairing garage door systems. We pride ourselves on our installers and technicians being professional experts in the door industry. What we don’t always get to see is how much they enjoy working with our homeowners and bringing ease and happiness to their homes.
We walked and talked with one of our seasoned field technicians to get a look inside his typical day and what drives him to succeed.
The day in, day out monotony of a job can sometimes get the best of people — but for Enrique Turpin, being a residential installer solves that problem. We pride ourselves on our installers and technicians being professional experts in the door industry. What we don’t always get to see is how much they enjoy working with our homeowners and bringing ease and happiness to their homes.
Don’t believe us? Keep reading!
“I enjoy the customer interaction, being able to work in a different place everyday, getting to see the different parts of town.”
Enrique Turpin, Residential Installer – 8 years
How did you get started in this industry?
Enrique: I had a friend whose father worked here and he asked me if I wanted a job and that was that.
Why did you choose install over service?
Enrique: I chose residential install particularly because that’s what they interviewed me for, but even if I had the option to go to another department I would stay. I enjoy the customer interaction, being able to work in a different place every day, getting to see the different parts of town. And the monotony is broken up each day which is great.
What is your favorite type of door? Your favorite series?
Enrique: I’ve never been asked that question before. Hmm…the 190 series – insulated, steel front and back door.
Why this series?
Enrique: Ease of install and I seem to get the best reaction out of customers as far as happiness goes.
Why should homeowners choose us over another company?
Enrique: Well, when you consider Overhead Door™ over another company you know you’re going to get professionalism, a high-quality product, you’re going to get your warranty, and you’re paying for more than a name. You’re paying for service and peace of mind.
What is the biggest and/or most fun install you’ve ever done?
Enrique: The biggest install I’ve ever done is a 14’x14’ door that weighed over 1,000 lbs. It was a huge house, but this was the door for the RV to go in. It was one of seven garage doors at the house.
Why do most homeowners get a new garage door?
Enrique: Most get one to improve the look of the house, improve the efficiency of insulation and spice things up when it comes to functionality. Stuff gets old and the new door makes your house look a lot better.
If a homeowner has been holding off getting a new door for a while, what would key factors be that they should look at to get a new door?
Enrique: Just the functionality and safety. That’s probably 90% of the reason people replace the door, because they don’t actually WANT to replace the door since it is a higher cost. Safety though, people with children, elderly people and ease and accessibility for people to get in and out of their home. And then there’s obviously the other spectrum, where people are looking to jazz it up a little bit.